Frequently Asked Questions

Got a question? It may be answered below.

Yes, our products are 100% vegan and cruelty free. We never test on animals nor do we use animal derived ingredients. Please join us in creating a world that keeps animals out of harms way!

We're glad that you're interested in sharing your feedback with us! We are always looking for ways to improve our products and your experience as our customer.

You can share your feedback by writing to us via live chat or by email.

Live chat: click the Help button in the bottom right corner of a website. We're available from 8am to 6pm PST.

Email: click (https://moonkisscosmetics.com/pages/first-second) to fill out our contact form anytime during or outside of our normal business hours.

Thanks for your interest in Sharing feedback with us! We have a review section on every product page and encourage you to leave your thoughts on each of them. Simply scroll to the middle of the product page or interested in leaving a review on and click the Write A Review button on the right side.

You will have the opportunity to write the product, give yourself a nickname, provide a review headline, and add your comments. Please feel free to share details about your skin type, age color eye color, etc to help future shoppers.

Thanks for your business and sharing your feedback!

See what your review will look like on each product page below:

We're here to assist you from 8am to 6pm PST

  • Where available on chat and Via social media 8am to 6pm PST
  • Feel free to email us at any time here support(at)moonkisscosmetics.com

We do not offer both order discounts or wholesale at this time. We limit the maximum number of any item(s) ordered. Resale of our products is strictly prohibited.

Thanks for your interest in our products! If you want to see all of our available products or collections, you can do so here: https://moonkisscosmetics.com/collections/all

You can also view by-product if you hover over the Shop tab at the top of our website. From there you can search under a specific product type or shop all of our available sets.

If you want to look for a particular product, we recommend that you use the search feature at the top of our website. Just click on the magnifying glass icon in the upper-right corner to enter your search information.

Thanks for your interest and helping us get the word out about our great products. You can share your referral code with a friend who is not already a customer. You can do this through email, social media, text, etc. Once your friend clicks the referral link, it will direct them to our site with a pop-up that shows a discount code. Your friend will receive $10 off of their first purchase of $50 or more, and get free shipping! Once their initial purchase is complete, you will receive an email stating your friend has made a purchase and you will receive 1000 points, which is equal to $10 into your account.

Free to reach out via live chat or email with any questions.

First, you need to make sure that your friend actually spent at least $50 on their initial order. If they didn't spend this amount, the points will not be reflected on your account.

However, if your friend did spend more than $50 on their first order, make sure you reach out to us so we can resolve this issue. Please include the email address on file for your account as well as your friend's email address.

Feel free to reach out via live chat or email in regards to this matter.

There isn't any deadline to use the referral link. Your friend can click at any time to make their first purchase.

Here's how you can earn reward points:

  • 1 points for every dollar you spend
  • 100 points equals $1, 1000 points equals $10
  • Get 100 points for activating your account with a password
  • Receive 1000 points on your birthday
  • You will receive $10 (1000) points for each person you refer who orders over $50

  • See an overview of your points balance on your account page
  • Points can only be applied to a one-time order and are not available for recurring items
  • Get 100 points for activating your account with a password
  • Yes, you can combine points with a discount code
  • Points go back into your account when you return an item for a refund

Simply log in to your account and redeem points directly at check out by clicking the "Insert Name" button.

No, your points are always redeemable!

No, you will learn as much as you purchase. Feel free to redeem as many points as you want from your account at any time.

Please note: the addition of your unique referral code on any discount site can be the cause for the activation of your rewards program.

Yes, the points are yours to use as you like.

Feel free to combine your points with promotional discounts, offers, and gift cards.

If you have any questions, feel free to reach out to us via live chat or email.

Yes. Just log in to your account and click on your rewards history. You will see how many points you earn, when you have redeem those points, any successful referrals, and birthday points.

[Insert Image]

If you're having trouble using reward points on an order, make sure that you're signed into your Moonkiss Cosmetics account.

If you have trouble logging in and it says that your email address cannot be found, it might mean that you still need to activate your account and set up a password. You can set up your account here. This will ensure that you have a password setup and can access your account.

Feel free to reach out via live chat or email with any additional questions.

Yes, you will earn points on any gift card amount you choose to purchase.

No, you are not able to redeem points at checkout for this type of purchase.

Moonkiss rewards is our free Rewards program that lets you earn points for referring friends to our store. You also earn points for making purchases and for your birthday. You can redeem points for free makeup on future purchases. Create your account now to view the points you've been learning.

Feel free to reach out via live chat or email with any additional questions.

You might not be signed into your Moonkiss Cosmetics account. But if you are signed in and still don't see the button, there's a chance that your order contains an auto replenishment or recurring payment. Unfortunately, you aren't able to redeem points on an order that includes recurring payments at this time.

If you're having trouble logging into your account, see how to activate it here.

Absolutely! Go ahead and combine your points with other promotional discounts, offers, and gift cards.

Feel free to reach out via live chat or email with any additional questions.

If you're having trouble accessing your account or the error message says it doesn't recognize your email, it might be because you haven't activated your account yet with a password. Follow these directions below to activate your account …

  • Click on the person icon at the top of the page to go to the account page [Insert Image]
  • Click the Create Account button [Insert Image]
  • Fill in your information to complete the process [Insert Image]
  • Now you'll be able to view the information on your account and manage your subscription if you have one set up [Insert Image]

Feel free to reach out via live chat or email with any additional questions.

You really don't want to see you go. But if you insist, you'll find an unsubscribe button at the bottom of all our emails. The photo below shows you what it looks like. If you need any additional assistance, feel free to email us at [Insert email address] with your request and we'll be happy to assist you.

You can log out of your Moonkiss account by visiting the account page and clicking the [pink?] Sign Out button in the upper right corner of the page shown below …

  • You get free shipping every time you order goes out
  • You never have to worry about running out of your favorite Moonkiss products

Please visit your account page and take the following steps …

  • Sign into your account by clicking the person icon at the top of the website ( if you haven't activated your account yet, scroll further down the page for instructions) [Insert Image]
  • Click on Manage Subscription on your account page [Insert Image]
  • Click on the Manage drop down menu on the following page, and you can select to Delete Order [Insert Image]
  • You know that it's complete when your screen looks like the image below [Insert Image]

If you can't access your account, please register and set up a new password.

Just follow the instructions below …

  • Click on the person icon at the top of the page to go to the account page [Insert Image]
  • Click on the [pink?] Sign up for an account option towards the bottom of the page [Insert Image]
  • Fill in your information to complete the process [Insert Image]
  • From here you can manage your subscription and view the information on your account [Insert Image]

Feel free to reach out via live chat or email with any additional questions.

  • Login to your Moonkiss account ( if you're having trouble logging in check out our article here)
  • When you arrive on the account page, click on "Manage Subscription" on the left side of the page [Insert Image]
  • Then click on the "Every Month(s)" section [Insert Image]
  • Once the pop-up window appears you will be able to change the frequency from 1 to 4 months [Insert Image]

Please note: changing the frequency will not change your Netflix subscription date. Your next scheduled shipment will still go out on the same date. But your future orders will ship with the new frequency.

If you need to adjust your subscription for any other interval, feel free to reach out to our Customer Service team and we'll be happy to help!

Feel free to reach out via live chat or email with any additional questions.

We're thrilled that you want to add another product to your recurring subscription!

You can do that on your end when placing a new order with us. If you want to add an item to your existing subscription and have it shipped with the other items, you will have to contact our support team for help with that.

Please contact us with the email address you have on file with us, along with the new product(s)/shade(s) you'd like added.

Feel free to reach out via live chat or email with any additional questions.

We only store your credit card information when you have a recurring subscription. If you're only placing one time orders, you can use a new form of payment with each order.

If you do have a recurring subscription and want to update your card information, simply follow these steps below …

  • Sign into your account by clicking on the person icon at the top of the website ( if you haven't activated your account yet scroll down below for instructions) [Insert Image]
  • Click on Manage Subscription on your account page [Insert Image]
  • Click on the Manage drop down menu on the following page, and you can select to View/Update card [Insert Image]
  • Then enter your new card information [Insert Image]

If you're unable to access your account, then you need to register your account and set up a password.

Just follow the steps below …

  • Click on the person icon at the top of the page to go to the account page [Insert Image]
  • Click on the [pink?] sign up for an account option towards the bottom of the page [Insert Image]
  • Fill in your information to complete the activation process [Insert Image]
  • From here you'll be able to manage your subscription and view the information on your account [Insert Image]

Feel free to reach out via live chat or email with any additional questions.

All gift cards purchased through Moonkiss Cosmetics are electronic. The e-gift card will be emailed to the address you entered at checkout.

If you wish to give someone else the card, you can forward the email you receive to them. Then they will be able to use the 16-digit code included in the email on their next order with us.

Unfortunately, we only allow personal use for our products. When you purchase Moonkiss products, you agree not to resell distribute the products for any commercial purposes. We may cancel or reject your order if we have reason to believe that it is not for personal use. Please see our Terms of Use for more information.

If you were trying to place an order and your payment method is continually declined, we recommend that you reach out to your banking institution to make sure that you have sufficient funds available. You also want to make sure that there aren't any holes on your account.

If your banking institution assures that there aren't any issues, feel free to reach out to us and see what we can do on our end.

When you reach out please have a screenshot or a copy of the error message you are receiving, as well as a type of payment method you are attempting to use.

Feel free to reach out via live chat or email with any additional questions.

There are certain state and local laws that require us to charge sales tax. Those charges are incurred in the following states …

Alabama, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Iowa, Illinois, Indiana, Kentucky, Louisiana, Maryland, Maine, Michigan, Minnesota, Mississippi, North Carolina, North Dakota, Nebraska, New Jersey, Nevada, Ohio, South Carolina, South Dakota, Tennessee, Utah, Vermont, Virginia, Washington, Wisconsin, West Virginia, Wyoming

First of all thanks for completing your order!

But if you answered the wrong billing information, there is no need to contact us. If your order was completed and you received an order number (Insert example), then your order has been processed and we don't need the correct billing address. We don't keep billing information on file and are not able to change this information wants to payment has been completed.

Standard shipping takes one to three business days for our team to fulfill and ship your order. With priority shipping, your order will be fulfilled and shipped by our team within one business day. Once your order has been shipped, you will receive an email notification with your tracking information. Please give the tracking website 24 hours to update.

We accept all major credit cards as well as Amazon pay, PayPal, and Apple pay if your shipping with us via iPhone.

Please note: if you're ordering a recurring item we only accept credit / debit card information on those orders.

How did you get my personal info if I've never placed an order with you before?

If you have signed up for the Shopify Pay feature on another website, you will be able to easily check out on any website that uses Shopify.

In other words, your default information on your Shopify Pay account will enter automatically into our system during checkout once you have entered your email address. You can review your Shopify Pay account here: https://pay.shopify.com.

We strive to fulfill your order as quickly as possible. This leaves us little to no time for order modification. But it never hurts to try!

Contact us via our live channels, chat, and phones. Please have your order number ready so we can assist you as quickly as possible.

Feel free to reach out via live chat or email with any additional questions.

We apologize for that inconvenience ahead of time. But we're going to make it right for you! In order to help you out quickly and get you the correct product, we will need more information. Please contact us with your order number, the name of the product you received, and the name of the product you were expecting to arrive.

Feel free to reach out via live chat or email with any additional questions.

We apologize for the inconvenience. But we're going to make this right for you! In order to help you out and get you the right product, we will need more details. Please contact us with your order number and the name of the product you were supposed to receive.

Feel free to reach out via live chat or email with any additional questions.

Your order number is always in the email confirmation that we send after you complete your purchase. First, try entering Moonkiss Cosmetics into the search bar on your email account. If you have trouble finding your order confirmation email in the inbox, try searching your spam or junk folder.

All Moonkiss order numbers start with (insert details)

Use the order status page on your account to verify which items were on your order as well as checking the tracking information and sign up for any additional order updates.

If you want to visit your order status page, please use the order confirmation email you receive when you place your order. It will allow you to track your package through our website. If you can't find your order confirmation email in your inbox, try searching your spam or junk folder and entering Moonkiss Cosmetics into the search bar.

The email you received will look like:

[Insert Image]

You can click on the (pink?) View Order Status button to view your order status page. From there you will see tracking information, the items you ordered, and allow you to sign up for Facebook or updates or shipping updates via text message.v

We're going to make this right for you! In order to help you out, we will need more details. Please contact us with your order number, the name of the product you received, and the items that you're missing.

Feel free to reach out via live chat or email with any additional questions.

First of all, we're sorry that your product got roughed up during the shipping process but we're happy to replace it for you. Please contact us as soon as possible so that we can ensure you're able to enjoy your new product. If you're able to attach a photo of the damaged product that can speed up the process.

Feel free to reach out via live chat or email with any additional questions.

Standard shipping takes our team one to three business days to fulfill and ship your order. Priority shipping is fulfilled within one business day. Once your order has shipped you will receive an email notification with your tracking information.

Feel free to reach out via live chat or email with any additional questions.

We strive to fulfill and ship your order as quickly as possible. This leaves us very little time to modify orders. But it never hurts to try!

Try contacting us via our live channels- chat or phone- and have your order number ready so we can assist you as quickly as possible.

We strive to fulfill and ship your order as quickly as possible. This leaves us very little time to modify orders. But it never hurts to try!

Try contacting us via our live channels- chat or phone- and have your order number ready so we can assist you as quickly as possible.

For Live chat: click on the (pink?) Help button in the bottom right corner of a website

For phone: (insert number)

We're available (insert days and times)

We strive to fulfill and ship your order as quickly as possible. This leaves us very little time to modify orders. But it never hurts to try!

Try contacting us via our live channels- chat or phone- and have your order number ready so we can assist you as quickly as possible.

For Live chat: click on the (pink?) Help button in the bottom right corner of a website

For phone: (insert number)

We're available (insert days and times)

We strive to fulfill and ship your order as quickly as possible. This leaves us very little time to modify orders. But it never hurts to try!

Try contacting us via our live channels- chat or phone- and have your order number ready so we can assist you as quickly as possible.

For Live chat: click on the (pink?) Help button in the bottom right corner of a website

For phone: (insert number)

We're available (insert days and times)

Shade and Product recommendations

Not sure which Shader product is the right fit for you? Reach out to one of our cosmetic advisors. We always want to make sure you love your new makeup!

If you can upload a photo of yourself with little to no makeup and send it via chat or email. That will help us know which shade would suit you best. Also, let us know which products or types of products you're interested in buying.

Feel free to use the live chat on our website: Click on the [pink?] Help button in the lower right corner. We're available (insert days and times)

You can also check out a social media accounts on Instagram (insert address) and our Facebook page (Insert address).

There you'll find our community of customers who love sharing feedback, suggestions, application tips, and shade recommendations.

Our products do not contain gluten, but they are not certified gluten-free. Do the wide range of raw materials and equipment used during the manufacturing of our products, we cannot claim that they are free from any traces of gluten. With that being stated, we do have many people with gluten allergies, including those with celiacs disease. Dad loves using our products and experience no allergy issues.

Many of the products in our cosmetic lines are waterproof. We suggest you try- Big Eyes Mascara, Waterproof Eyeliner, and Triple Threat Makeup Stick.

Feel free to reach out via live chat or email with any additional questions.

At this time, we do not offer samples of our products. However if there is a product you would like to try, place an order online and if you are unhappy with the makeup we accept returns within 60 days of the purchase date. We're also happy to provide recommendations. Let us know how we can help!

Feel free to reach out via live chat or email with any additional questions.

Sorry for the inconvenience about your discount code.

In order to apply it at checkout, there are specific requirements that your cart must meet.

  • Are welcome discount can only be used for first-time customers and cannot be combined with any other discounts or gift cards.
  • Discount codes do not work on set or recurring orders. Items that are in a set are already listed at discounted price and recurring items automatically receive free shipping.
  • In most cases a discount code has a price limit that you must reach before it will apply to your order. Make sure that you check the ad, email, or website Banner where you saw the offer and double-check the minimum purchase requirement.
  • In order to apply your first time discount, you must have $50 or more of individual items.

If you meet all of the above requirements for promotion, and it's still not applying, you should double-check that it's spelled correctly. If it is, feel free to reach out to us for further assistance.

We're happy to apply the discount code for you. But first we need a few details from you. Please contact us with your order number, the code that was supposed to be entered, and details about what the code was intended to do.

We're happy to apply the discount code for you. But first we need a few details from you. Please contact us with your order number, the code that was supposed to be entered, and details about what the code was intended to do.

For starters, there's a minimum purchase value for the gift. One status men you can apply the discount code. If the gift was not added there's a good chance that you didn't meet the minimum purchase requirement or you didn't apply to discount code at checkout. Please check your email from us or the website to see what the requirements are for this particular code.

If you receive damaged product or faulty gift with your purchase, we're happy to replace it for you. We just need a little bit of information first. Please email us with your order number and a photo of the damaged item. This will help expedite the process.

Feel free to reach out via live chat or email with any additional questions.

That's easy! Sign up for email newsletter, receive lots of value, and never miss out on a great deal again! Expect to see at least one promotion each month.

Simply go to the homepage for website, scroll down to the very bottom, and you will see an option that reads "Join Our Email Llist" with the box to enter your email address. You'll be notified about our future discounts and promotions going forward.

Some countries require that we list the value of all items included in your order. When that is the case expect to see the value of the free item listed on your order. It should appear in the customs declaration form. If you don't want to be charged additional custom fees for the free gift, we recommend you remove the item from your order. Remember, Customs are based on your home countries regulations and are not something that we can waive.

Start by visiting our returns and exchange portal. Click here. All you're going to need is your Order Number and the Shipping Zip Code. That information will help you locate your order number.

We will process One exchange for product. If the replacement doesn't work for you, please return the product and we will issue a refund minus the $5 processing fee. Then your funds will be refunded to the original payment method that you used for the order.

Looking to exchange your product(s)? Then we're going to need proof of The Returned products before sending out the replacement item(s). Will be able to verify that your return is in progress once you visit our returns and exchange website to initiate the process. Once the items scanned by USPS replacement will be on the way.

Feel free to reach out via live chat or email with any additional questions.

Our goal is to make sure that you're satisfied! If you feel that a different shade of the same type of product would work, we recommend that you initiating exchange through our website. You can do that by clicking here. The offer free exchanges for the same product in a different shade and will love for you to try out something different to make sure that you're satisfied. If you feel that a new product would be better, we offer returns with the option of store credit so that you can get your full money back and place a new order on the website.

We process one exchange per product. If the replacement isn't up to your satisfaction, please return it and we will issue a refund minus the $5 return processing fee. Your funds will be refunded to the original payment method that you used.

Want help choosing a different shade? Please reach out to one of our cosmetic advisors. If you're able to upload a photo of yourself to the chat or email that will help us know which shade with suits you best.

Feel free to reach out via live chat or email.

You have 60 days to return or exchange new or gently used products. We do this because we believe that you should be able to try are makeup with 100% confidence. And if for whatever reason you don't feel satisfied, please follow the instructions below and we'll do our best to make you happy.

Initiate a return or exchange by visiting all Returns and Exchange portal. All you will need is your Order Number and the Shipping Zip Code.

We will process One exchange per product. If the replacement doesn't work out, please return it and we will issue a refund minus the $5 processing fee. Your funds will be refunded to the original payment method that you used.

Looking to exchange your product(s)? And we're going to need proof of The Returned products before sending out the replacement item. We will be able to verify that your return is in progress once you visit our Returns and Exchanges website to initiate the process. Once the item is scanned by USPS your exchange will be on the way.

If you have purchased a set, we will need the entire set back to initiate the exchange. No partial refunds or exchanges will be processed.

For additional assistance feel free to reach out the live chat or email.

For Live chat: click on the (pink?) Help button in the bottom right corner of a website

For email: (Insert email address)

We're available (insert days and times)

Since we're an online business, your order confirmation service is your receipt.

To initiate a return or exchange, please visit our Returns and Exchanges portal. Click here. All you will need is your Order Number and the Shipping Zip Code.

We will process One exchange per product. If the replacement doesn't work out, please return it and we will issue a refund minus the $5 return processing fee. Your funds will be returned to the original payment method that you used.

We tried to take most of the returns, but in some instances we cannot accept them.

But if you're having a challenge we love to make it right for you. To initiate a return or exchange, please visit our Returns and Exchanges portal. Click here. All you will need is your Order Number and the Shipping Zip Code.

We will process One exchange per product. If the replacement doesn't work out, please return it and we will issue a refund minus the $5 return processing fee. Your funds will be returned to the original payment method that you used.

Want to know more about a return for your order? Then chat with us or send us an email.

Please note: it can take up to 14 days for your package to arrive and your refund to process.

If you paid with Amazon and PayPal, we recommend checking that account to see if your refund has posted. If you still don't see your refund, kindly send us a chat or email and we'd be happy to check it out for you. We will need to know your order number and the item(s) you returned.

If you don't have access to a printer, you can visit your local library or a printing facility like UPS. You can print out the label at one of those places. Then you can fix the label to your package and ship it back to us.

Exchanges have to be initiated through a website. If you fail to do that then we only issue refunds for returned items that arrived at our warehouse without authorization.

But if you still want your product just visit our website and place an order for the item you want.

For additional assistance feel free to reach out the live chat or email.

For Live chat: click on the Help button in the bottom right corner of a website

For email: support(at) moonkisscosmetics.com

We're available 8am to 6pm PST

Please note: it can take up to 14 days for your package to arrive and your refund to process.

If you paid with Amazon and PayPal, we recommend checking that account to see if your refund has posted. If you still don't see your refund, kindly send us a chat or email and we'd be happy to check it out for you. We will need to know your order number and the item(s) you returned.

For Live chat: click on the (pink?) Help button in the bottom right corner of a website

For email: (Insert email address)

We're available (insert days and times)

We do our best to create a win-win situation. But from time to time we may not accept a return. You can exchange use returns as we are open to letting you try the product before you decide if it's right for you. All returns portal accept returns and exchanges within 60 days of the purchase date. You can start your return or exchange here.

For additional assistance feel free to reach out the live chat or email.

For Live chat: click on the (pink?) Help button in the bottom right corner of a website

For email: (Insert email address)

We're available (insert days and times)

All orders placed before 12 p.m. PST ship out on the same day. Any orders place after that time will ship on the next business day. Any orders place after PST on Friday go out on the following Monday. We ship all orders from (insert city & state). Domestic orders ship with USPS. International order ship with UPS.

This usually means that we shipped your order and USPS has picked it up. USPS will stand your order within 24 hours of retrieving it and you will be able to track it from there. Please allow 24 hours for the status page to update. If it does not update after that, feel free to reach out to us via chat or email.

We strive to fulfill and ship our orders quickly. As a result this leaves us little to no time for modifying orders. But it never hurts to try! Please send us a chat message or give us a call as soon as possible in this regard.

All orders placed before 12 p.m. PST ship out on the same day. Any orders place after that time will ship on the next business day. Any orders place after PST on Friday go out on the following Monday. Domestic orders ship with USPS. International order ship with UPS.

See time frames below ...

Please note: major holidays are not deemed as business days and may delay your delivery time due to the post office being closed. We do not have an option for overnight delivery at this time.